Refund Policy

1. Eligibility for Refund

Due to the digital nature of our product (account credentials delivered instantly), all sales are final by default. However, we offer replacements or refunds in the following cases:

• Login failure at delivery: If the provided credentials do not work at the time of delivery, you are eligible for a full refund or replacement.
• Listing mismatch: If the account does not match the description (wrong games, significantly different hours/level, undisclosed VAC bans), you are eligible for a refund or replacement.
• Duplicate purchase: If you accidentally purchase the same account twice, the duplicate will be refunded.

2. Non-Refundable Cases

Refunds will NOT be issued for:

• Account recovery by the original owner after the 3-hour replacement window.
• Game publisher actions (bans, restrictions, revocations) applied after delivery.
• Buyer's remorse or change of mind.
• Accounts that were functional at delivery and matched the listing description.
• Purchases older than 3 hours without a prior support ticket.

3. Replacement Window

We provide a 3-hour automatic replacement window from the time of delivery. If the account stops working within this period, you can request a replacement directly from the order page — the system will verify the account and offer similar ones to choose from.

4. How to Request a Refund

To request a refund or replacement:

• Use the automatic replacement button on the order page within 3 hours of purchase, or contact us via Telegram support @Blymp or email.
• Provide your order ID and a screenshot demonstrating the issue (login error, VAC ban proof, listing mismatch).
• Our team will review and respond within 3 hours.

5. Refund Methods

Approved refunds are issued via the original payment method. Cryptocurrency refunds are sent to the originating wallet address. Processing time depends on the payment provider (typically 3–10 business days for cards, within 3 hours for crypto).

6. Chargebacks

Filing a chargeback with your bank or card issuer before contacting our support team will result in a permanent ban from the Service. Please contact us first — we resolve legitimate issues quickly.

7. Disputes

If you are unsatisfied with the resolution provided by our support team, you may escalate by emailing support@nfaaccounts.com with "ESCALATION" in the subject line. A senior team member will review your case within 48 hours.

8. Changes to This Policy

We reserve the right to update this Refund Policy at any time. Changes do not apply retroactively to purchases made before the update.

9. Contact

For refund requests or questions, contact us via Telegram support @Blymp or email at support@nfaaccounts.com.